4.9.40 tray client issue - VisualCron

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MikeBoBo
No customer Topic Starter

2009-01-04T22:36:39Z

After installing 4.9.40, I get the folowing error everytime I log on:

Rebooting doesn't help. Rerunning the install after stopping the service gives me a "service already installed" error.

This is a Win2k3 x64 box. I have this installed on other x64 boxes without this issue.

I'm connected as a domain admin so permissions can't be it.

Edited by user 2009-01-04T22:39:56Z | Reason: Not specified

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ErikC
Free support

2009-01-05T08:06:21Z

What is your installation path?

In the registry there is an item to start your tray client.

Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Name:
VisualCron Tray Client

Value:
should be the path to your visualcron folder and to the vctray.exe

Any strange characters in there?

Regards
Erik

Uses Visualcron since 2006.

Support
Official support

2009-01-05T09:45:17Z

Can you give the exact path to where you installed VisualCron and confirm that you have VCTray.exe there.

Henrik
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MikeBoBo
No customer Topic Starter

2009-01-05T19:48:00Z

Erik - there are no entries in there.

Henrik - C:\Program Files (x86)\VisualCron 4\VCTray.exe

Support
Official support

2009-01-05T19:59:02Z

Please download this app and run it on the server. A message box will popup with a result. Please take a print scr on that box and send to support@visualcron.com:

http://neteject.com/FindEntry.exe

Henrik
Support
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MikeBoBo
No customer Topic Starter

2009-01-06T16:13:41Z

Sent but it's the same path I detailed above.

Support
Official support

2009-01-06T16:24:39Z

It seems like the value was stored alright. I am a little confused over:

Quote:

After installing 4.9.40, I get the folowing error everytime I log on:

The first message image is only showed when installing but you are saying you get this every time you login into the computer?

Henrik
Support
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Support
Official support

2009-01-06T16:26:17Z

Also, are you able to start the VCTray.exe from the VisualCron folder without errors?

Henrik
Support
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MikeBoBo
No customer Topic Starter

2009-01-06T16:33:26Z

Everytime any one logs in, on console or term serv, user or admin, those messages appear.

The messages appear when running the vctray.exe manually as well.

Support
Official support

2009-01-06T16:39:04Z

#10

It it possible to start a screen sharing session? Please add user support@visualcron.com in the Yuuguu client which can be downloaded for free at www.yuuguu.com

Henrik
Support
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Support
Official support

2009-01-28T22:52:30Z

#11

We have found the reason for this and fixed it. It is fixed in beta 4.9.55.

Edited by user 2009-01-28T22:57:05Z | Reason: Not specified

Henrik
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MikeBoBo
No customer Topic Starter

2009-01-29T17:38:27Z

#12

When will 4.9.55 be available - I only see 4.9.53 Beta?

Do you have a timeline for 4.9.55 release from Beta?

Support
Official support

2009-01-29T21:55:39Z

#13

You can find 4.9.56. in the Beta forum now.

Henrik
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Exploit Info
Free support

2009-02-16T18:35:44Z

#14

Hello,

I have the same error message when I try to upgrade from 4.9.26 to 4.9.40 !
Henrik,
Is it possible to make the correction on the 4.9.40 setup because I need this upgrade for new production task ?

thank you.

Patrick

MikeBoBo
No customer Topic Starter

2009-02-16T18:48:19Z

#15

I killed the VC tray service - this resolved it for now.

Support
Official support

2009-02-16T20:27:45Z

#16

What you can do is:

1. open the registry
2. search for VCTray.exe
3. Remove any "" around the value path

Henrik
Support
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