Error in Mail Trigger (3) EAGetMail - VisualCron

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Tesh
No customer Topic Starter

2017-09-04T10:09:34Z

😕
Hi

We have an error on an email trigger.
Connection: SSL, IMAP4
Trigger 'Receive Sender Name from sender.name@xtreet.com' was inactivated in Job 'Job Name' by error 'ReceiveMail->Error in Mail Trigger (3), ex: System.ComponentModel.Win32Exception (0x80004005): The handle specified is invalid
at EAGetMail.MailClient.>o(Byte[] @h, Int32 @h)
at EAGetMail.MailClient.;c()
at EAGetMail.MailClient.:;(String @h)
at EAGetMail.MailClient.:g(String @h, String& @h, String& @h)
at EAGetMail.MailClient.7f(MailServer @h, Exception @h, Boolean @h)
at EAGetMail.MailClient.Connect(MailServer server)
at OBOKIIHBDBPMCFALPGECCIFHCDJPEDKODDGK.KEMLEDMDNELBHFFOFDEDHAAKAHOPFGNIJMEI.MCJFOMFKCEOBMBPKDAOADFMPPKNLHIJFCJDG(Object ) in C:\sourcefiles\code\VisualCronService\Triggers\Events\Mail\clsEventMail.vb:line 558, oClient null = False'

This is strange as we do not get this error with other similar triggers. Only difference seems to the be email is sent on behalf of.

Thanks

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Support
Official support

2017-09-04T12:25:58Z

Do you still get the error if you turn of "Extended debug logging" in Server settings?

Henrik
Support
http://www.visualcron.com
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Tesh
No customer Topic Starter

2017-09-04T12:44:07Z

Originally Posted by: Support

Do you still get the error if you turn of "Extended debug logging" in Server settings?

Hi,

We only have server events option checked under Log to File.

Thanks.

Support
Official support

2017-09-04T16:05:53Z

Can you reproduce this? How?

Henrik
Support
http://www.visualcron.com
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Tesh
No customer Topic Starter

2017-09-04T16:13:24Z

This is in Production so we will need to wait for another email event to trigger the job.
Thanks,

Tesh
No customer Topic Starter

2017-09-05T07:33:03Z

Originally Posted by: Support

Can you reproduce this? How?

This occurred again today. There is nothing different about this trigger compared to other email triggers we are using.